Hyperautomation, human augmentation and distributed cloud among top 10 technology trends for 2020


Gartner identified the top strategic technology trends likely to reach tipping points in the near future.

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The top 10 technology trends for 2020 presented at the Gartner IT Symposium/Xpo included hyperautomation, multiexperience, human augmentation and distributed cloud.

The key trends have a people-centric approach, explained David Cearley, vice president and Gartner Fellow, during a conference session today. The Orlando, FL conference runs through October 24, with more than 9,000 CIOs and IT leaders in attendance. 

Cearley described each of the 10 trends.

Hyperautomation – This is where we’re taking automation and automating tasks and processes and integrating processes across organizations. It’s the combination of multiple machine learning, packaged software and automation tools to deliver work. It refers to not just the breadth of the pallet of tools, but also all of the steps of automation itself. This trend kicked off with robotic process automation (RPA). But RPA alone is not hyperautomation. Hyperautomation requires a combination of tools to help support replicating pieces of where the human is involved in a task. 

Multiexperience – Multiexperience deals with how we’re shifting from this kind of a two-dimensional screen and keyboard interface to a much more dynamic, multimodal kind of interface world where we’re immersed in the technology and it surrounds us. Through 2028, the user experience will undergo a significant shift in how users perceive the digital world and how they interact with it. Conversational platforms are changing the way in which people interact with the digital world, and virtual reality (VR), augmented reality (AR) and…



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